AI Customer Support Platform for Every Business
Based on user reviews
Rating Distribution
Lucie Moreau
about 2 months ago
I've used Crisp for 3 weeks on my startup's site, integrating WhatsApp and email into one inbox. The AI chatbot handled 30% of FAQs right away, saving us hours weekly compared to Zendesk. Setup was quick, but advanced AI tweaks need some manual work. Great for SMBs honestly.
Dr. William Bobos
Dr. William Bobos has evaluated Crisp for Conversational AI, awarding it 4.0/5 based on 1 user review. With expertise in AI tools, Dr. William Bobos identifies this tool as especially effective for business executives requiring AI tools functionality.
Pricing: $0 – $295 / month(Updated December 2025)
Free plan available. Paid plans: Mini $45/month, Essentials $95/month, Plus $295/month, all per workspace with included seats and unlimited beyond base.
Usage Model: Pay-as-You-Go — ensuring you only pay for what you actually use.
The free tier from Crisp gives business executives a no-risk introduction to conversational ai capabilities. Free plans include fundamental features that enable basic use cases and learning. Upgrading unlocks premium functionality, better performance, and professional features designed for business executives with serious conversational ai requirements.
Crisp is an all-in-one AI-powered multichannel customer messaging platform that centralizes chat, email, SMS, WhatsApp, and social messaging in a shared inbox. It includes live chat, AI chatbots and copilot, knowledge base, support CRM, co-browsing, video chat, and support analytics to help businesses automate up to 50% of inquiries and deliver unified customer support across web, mobile, and messaging channels.
Understanding the core functionality and approach of Crisp.
Crisp meters activity so invoices mirror real adoption instead of seat assumptions. Experiments can scale without renegotiating budgets every quarter. Usage-based billing keeps costs aligned with real adoption.
Explore the powerful features that make Crisp stand out.
The AI adapts to your communication style and preferences over time. Available across Web App, Mobile App, and Plugin/Integration for consistent adoption.
Access Crisp wherever your team works—no switching tools or devices required. Available across Web App, Mobile App, and Plugin/Integration for consistent adoption.
The API lets teams extend workflows programmatically and connect existing apps with minimal friction. Automation handles the repetitive work so teams can focus on strategy.
SDKs for JavaScript/TypeScript remove boilerplate and shorten the path to production.
Automation frees time for strategic initiatives while maintaining consistency. Automation handles the repetitive work so teams can focus on strategy.
Discover how different audiences leverage Crisp for their specific needs.
Reduce support ticket volume by answering FAQs automatically around the clock. Support leaders get knowledge, automation, and collaboration in one place.
Support teams use Crisp to prep tickets automatically, centralize knowledge, and hit SLA goals consistently. Support leaders get knowledge, automation, and collaboration in one place.
Operations teams rely on Crisp to orchestrate tasks across departments. Integrations with Live chat, Email, and Social media keep work connected.
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Use this page as a starting point to evaluate Crisp alongside similar options. Our directory focuses on practical details that matter for adoption—capabilities, pricing signals, integrations, and real audiences—so you can shortlist with confidence and move from exploration to evaluation faster.
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Before adopting any tool, model your total cost at expected usage, verify integration coverage and API quality, and review privacy, security, and compliance. A short pilot on a real workflow will reveal reliability and fit quickly. Bookmark this site to track updates to Crisp and the broader ecosystem over time.
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