What is Crisp and what does it do?
Crisp is Conversational Customer Service. Crisp is a multichannel customer engagement platform offering live chat, AI chatbots, shared inbox, knowledge base, campaign automation, and co-browsing, enabling businesses to communicate in real time with customers across web, mobile, email, and major messaging channels such as Facebook Messenger, WhatsApp, Telegram, and Twitter. Available on Web App, Mobile App, Plugin/Integration and 1 more platforms, Crisp is designed to enhance productivity and deliver professional-grade conversational ai capabilities.
How much does Crisp cost?
Crisp offers Freemium, Enterprise pricing options. Crisp offers a free plan for low-volume usage, paid 'Plus' plan at $295/month per workspace (not per user/agent), and higher tiers with enterprise features; pricing is flat per workspace with unlimite... You can start with a free tier to test the platform before committing to a paid plan. For the most current pricing details and plan comparisons, visit the official Crisp pricing page or contact their sales team for custom enterprise quotes.
Is Crisp secure and compliant with data privacy regulations?
Crisp takes data privacy seriously and implements industry-standard security measures. Data is hosted in Global, providing transparency about where your information resides. For comprehensive details about data handling, encryption, and privacy practices, review their official privacy policy. Security and compliance are continuously updated to meet evolving industry standards.
What platforms does Crisp support?
Crisp is available on Web App, Mobile App, Plugin/Integration, API. The web application provides full functionality directly in your browser without requiring downloads. Mobile apps enable you to work on-the-go with synchronized data across devices. API access allows developers to integrate Crisp capabilities directly into their own applications and workflows. This multi-platform approach ensures you can use Crisp wherever and however you work best.
How can I try Crisp before purchasing?
The freemium model gives you access to essential features at no cost, with premium capabilities available through paid upgrades. Testing the platform before committing ensures it meets your specific requirements and integrates smoothly with your existing workflows. Support for English, French, Spanish, German, Italian, Portuguese makes it accessible to global users.
What file formats does Crisp support?
Crisp accepts Text messages from customers in various languages as input formats, making it compatible with your existing files and workflows. Output is delivered in Automated responses, data analytics reports, and chat transcripts, ensuring compatibility with downstream tools and platforms. This format flexibility allows seamless integration into diverse tech stacks and creative pipelines. Whether you're importing data, exporting results, or chaining multiple tools together, Crisp handles format conversions efficiently without manual intervention.
Who develops and maintains Crisp?
Crisp is developed and maintained by Crisp, based in France. Most recently updated in August 2025, the platform remains actively maintained with regular feature releases and bug fixes. This ongoing commitment ensures Crisp stays competitive and aligned with industry best practices.
How do I get access to Crisp?
Crisp is freely available to everyone without registration requirements. You can start using the platform immediately without going through lengthy approval processes.
How is usage measured and billed in Crisp?
Crisp uses Pay-as-You-Go as billing metrics. This usage model ensures you only pay for what you actually use, avoiding unnecessary overhead costs for features you don't need.
What deployment options does Crisp offer?
Crisp supports Cloud deployment configurations. Cloud-hosted options provide instant scalability without infrastructure management overhead. Choose the deployment model that best aligns with your technical requirements, security constraints, and operational preferences.
Who is Crisp best suited for?
Crisp is primarily designed for Business Executives, Entrepreneurs and Customer Service. Professionals in conversational ai find it invaluable for streamlining their daily tasks. Whether you need automation, creative assistance, data analysis, or communication support, Crisp provides valuable capabilities for multiple use cases and skill levels.
Does Crisp offer APIs or SDKs?
Yes, Crisp provides SDK support for JavaScript/TypeScript. This enables developers to integrate the tool's capabilities into custom applications.
Does Crisp receive regular updates?
Crisp is actively maintained with regular updates to improve features, security, and performance. Crisp continuously develops the platform based on user feedback and industry advancements. Updates typically include new AI capabilities, interface improvements, bug fixes, and security patches. Comprehensive API documentation is kept current with each release, making it easy for developers to leverage new features. Staying up-to-date ensures you benefit from the latest AI advancements and best practices in conversational ai.
What do users say about Crisp?
Crisp has received 1 user review with an average rating of 4.0 out of 5 stars. This solid rating indicates the tool meets or exceeds most users' expectations across various use cases. Additionally, Crisp has received 17 upvotes from the community, indicating strong interest and recommendation. Reading detailed reviews helps you understand real-world performance, common use cases, and potential limitations before committing to the platform.
Is the information about Crisp up-to-date and verified?
Yes, Crisp's listing was last verified by our team by our editorial team. We regularly review and update tool information to maintain accuracy. Our verification process checks pricing accuracy, feature availability, platform support, and official links. If you notice outdated information, you can submit corrections through our community contribution system to help keep the directory current and reliable for all users.
How does Crisp compare to other Conversational AI tools?
Crisp distinguishes itself in the Conversational AI category through accessible pricing options that lower the barrier to entry. Multi-platform support across 4 platforms provides flexibility that single-platform alternatives lack. When evaluating options, consider your specific requirements around pricing, features, integrations, and compliance to determine the best fit for your use case.
How difficult is it to learn Crisp?
The learning curve for Crisp varies depending on your experience level and use case complexity. Comprehensive API documentation supports developers who need to integrate the tool programmatically. Most users report becoming productive within a few days depending on their background. Crisp balances powerful capabilities with intuitive interfaces to minimize the time from signup to value delivery.
How often is Crisp updated with new features?
Crisp was most recently updated in August 2025, indicating regular maintenance and improvements. Crisp maintains a development roadmap informed by user feedback and market trends. Regular updates typically include performance optimizations, bug fixes, security patches, and new capabilities that expand the tool's functionality. Users can expect continued improvements as the product matures.
What support resources are available for Crisp?
Crisp provides multiple support channels to help users succeed. Comprehensive API documentation covers technical integration details, code examples, and troubleshooting guides. Privacy policy documentation explains data handling practices and compliance measures. Crisp typically offers additional support through email, chat, or ticketing systems depending on your plan. The combination of self-service resources and direct support channels ensures you can resolve issues quickly and maximize your investment in the platform.
Is Crisp a reliable long-term choice?
When evaluating Crisp for long-term use, consider several indicators: Development by Crisp provides organizational backing and accountability. Growing community interest indicates positive momentum. High user satisfaction ratings suggest the platform delivers on its promises. Recent updates demonstrate active maintenance and feature development. Consider your specific requirements, budget constraints, and risk tolerance when making long-term platform commitments.
