Customer support made easy
Based on user reviews
Rating Distribution
Megan Cartwright
2 months ago
Rolled out Gorgias in our Shopify store about 6 months ago, migrating from Zendesk. The tight Shopify integration is the real win for us: my team can issue refunds, edit orders, and handle cancellations right inside the ticket instead of bouncing between tabs. The AI Agent handles a good chunk of repetitive “where is my order” emails and basic FAQs. Pricing climbs quickly once you cross the ticket limits, and reporting feels a bit rigid, but the time saved on support easily covers the cost for us.
Gorgias Tutorial For Beginners | How To Use Gorgias
Dr. William Bobos
With a 4.0/5 rating from 1 user review, Gorgias receives positive evaluation from Dr. William Bobos for Conversational AI applications. Dr. William Bobos's knowledge of AI tools highlights the tool's value for customer service needing AI tools solutions.
Pricing: $10 – $900 / month(Updated December 2025)
Starter $10/month with 50 tickets (annual billing only), Basic $60/month with 300 tickets, Pro $360/month with 2000 tickets, Advanced $900/month with 5000 tickets, Enterprise contact for pricing; extra ticket volume and AI/automation features are charged additionally
Usage Model: Pay-as-You-Go, Seats — ensuring you only pay for what you actually use.
Gorgias offers subscription plans starting at $10 – $900 / month, ideal for customer service who need consistent conversational ai access. The subscription model ensures you always have the latest version with new features and improvements. For customer service building long-term conversational ai workflows, subscriptions provide the best balance of cost and functionality.
Gorgias is an AI-powered customer experience platform for ecommerce brands that centralizes support across email, live chat, social media, SMS, voice, and self-service, with deep Shopify and other ecommerce integrations that enable agents and AI to manage orders, refunds, cancellations, edits, and new orders directly from the helpdesk, while AI features like the AI Agent and AI Shopping Assistant automate a large share of repetitive tickets, provide pre-sale product recommendations, and help convert support conversations into revenue.
Understanding the core functionality and approach of Gorgias.
Pay-as-you-go pricing means Gorgias costs scale with your actual usage. No wasted spend on unused seats or features you don't need yet. Integrations with Plugin/Integration and API keep work connected.
Explore the powerful features that make Gorgias stand out.
Multi-turn conversations feel natural, like talking to a knowledgeable colleague. Integrations with Plugin/Integration and API keep work connected.
Access Gorgias wherever your team works—no switching tools or devices required. Available across Web App, Browser Extension, and API for consistent adoption.
The API lets teams extend workflows programmatically and connect existing apps with minimal friction. Automation handles the repetitive work so teams can focus on strategy.
Developers get client libraries that smooth integration work.
Trigger-based flows keep work moving without extra check-ins. Automation handles the repetitive work so teams can focus on strategy.
Discover how different audiences leverage Gorgias for their specific needs.
Gorgias provides instant responses to customers while maintaining brand voice and accuracy. Integrations with Plugin/Integration and API keep work connected.
Agents resolve issues faster because context and recommended responses are surfaced instantly. Support leaders get knowledge, automation, and collaboration in one place.
Operations teams rely on Gorgias to orchestrate tasks across departments. Automation handles the repetitive work so teams can focus on strategy.
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Use this page as a starting point to evaluate Gorgias alongside similar options. Our directory focuses on practical details that matter for adoption—capabilities, pricing signals, integrations, and real audiences—so you can shortlist with confidence and move from exploration to evaluation faster.
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