AI Tools for Customer Service

ChatGPT is an advanced conversational AI assistant developed by OpenAI, powered by the GPT-5 family of models. It supports natural, multimodal interactions via text, voice, and images across web and mobile platforms. Key features include real-time web search, ChatGPT Search, deep research with citations, Record Mode for voice transcription, workflow automation via Canvas editor, file and image analysis, memory management, custom instructions, workspace integration (Gmail, Google Calendar, Google Contacts), Custom GPTs, automated tool chaining, and support for external integrations. With a 400k context window and Router architecture that intelligently selects between quick answers and deep thinking modes, ChatGPT reduces hallucinations by approximately 45% compared to GPT-4o. It serves individuals, teams, and enterprises for research, productivity, communication, and creative tasks across multiple domains.

Google Cloud AI is the integrated AI portfolio on Google Cloud that brings together Gemini models, Vertex AI, AI infrastructure, and AI-powered applications. It offers access to Google’s latest Gemini family and other proprietary, third‑party, and open‑source models via Vertex AI, tools like Vertex AI Studio and Agent Builder for building agents and apps, Model Garden and extensions for real‑time data and actions, enterprise‑grade MLOps, security and governance, and high‑performance GPU, TPU, and custom AI chips to run multimodal AI (text, image, video, audio, code) at scale across the cloud.

Claude is a family of large language models by Anthropic, featuring the Claude 4 generation with models like Opus 4.5 and Sonnet 4.5. It excels in advanced reasoning, extended context handling, coding, complex agent tasks, research, and productivity. Available for chat, enterprise, team, and developer solutions, it emphasizes safety via Constitutional AI and ASL-3 protections. New features include project-based Memory for context retention (launched Sept 2025 for Enterprise/Team/Max), agent capabilities for multi-step workflows, Model Context Protocol (MCP) for tool integration, and enhanced security with updated usage policies (Sept 2025). Supports image analysis with limitations.

Salesforce is a leading cloud-based software company focused on Customer Relationship Management (CRM) and enterprise AI. Its Customer 360 platform spans sales, customer service, marketing automation, analytics, e-commerce, integration, and application development, all powered by trusted, data-driven AI. By unifying customer data in Data Cloud and embedding AI across its products, Salesforce helps organizations digitally transform customer relationships, automate business processes, and build agentic, AI-driven experiences. As of 2025, Salesforce continues to expand into adjacent enterprise domains such as IT service and operations management while deepening integrations with Slack and other collaboration tools to enable connected, autonomous workflows across the enterprise.

Grammarly is an AI-powered communication platform trusted by over 40 million users and 50,000 organizations. It offers real-time grammar, spelling, punctuation, style, tone, and clarity suggestions; plagiarism and AI-content detection; generative AI capabilities for drafting, rewriting, summarizing, and citation generation; and integrates across desktop, mobile, and browser. As of July 2025, Grammarly's ecosystem includes the core writing assistant, Coda (acquired December 2024), Superhuman Mail (acquired July 2025), and the new Superhuman Go AI agent suite.

CustomGPT.ai is a no-code platform for creating business-grade AI chatbots trained on your own data—including websites, documents, videos, and podcasts. It supports 1400+ file formats, offers advanced features like Search Generative Experience, anti-hallucination technology with RAG, multilingual support, seamless website integration via widgets/APIs/plugins, real-time analytics, and enterprise-grade security and compliance.

AI-powered customer platform with an all-in-one **Smart CRM** that unites marketing, sales, service, and commerce. Features flexible views, auto-generated data, **Smart Insights**, AI agents, data management, CPQ, and 500+ integrations—enabling businesses of all sizes to attract, engage, delight, and retain customers while building hybrid human-AI teams for growth.

ElevenLabs is an AI audio research and deployment company specializing in generative voice and speech technology. Its comprehensive platform offers text-to-speech, speech-to-text, voice cloning, sound effects generation, conversational AI agents, and AI dubbing in 32+ languages. The platform serves audiobooks, news, gaming, film, localization, content creation, accessibility, and enterprise applications, with features including voice design, professional voice cloning, dialogue support, and seamless integrations with business tools like Salesforce and Zendesk. ElevenLabs is committed to making all information accessible in any voice, language, and sound while prioritizing AI safety and ethical development.

Zapier is a no-code workflow automation platform that connects and automates tasks across over 8,000 apps using Zaps (trigger-action workflows). It offers AI-powered tools like orchestration, autonomous agents, data formatting, chatbots, Tables, Interfaces, Canvas, and MCP for individuals, teams, and enterprises.

Otter.ai is an AI-powered meeting agent and transcription platform offering real-time voice transcription, automated AI summaries, speaker identification, collaborative note-taking, OtterPilot for active call participation, slide capture from presentations, AI chat for querying notes, AI Channels for organizing conversations, searchable transcripts, action items, custom vocabulary, filler-word removal, and integrations with Zoom, Teams, Google Meet, calendars, Slack, Salesforce, and HubSpot. Available on web, mobile apps, and browser extensions with enterprise security, SSO, and compliance.

The tawk.to Hired Agent Service enables businesses to hire professionally trained, real human chat agents to handle website chats, emails, tickets, and social media queries 24/7 for $1 per hour. Agents manage up to two concurrent chats in real time, act as a dedicated extension of your team, and help increase leads, sales, and customer satisfaction. Services include full real-time chat history access, CRM integrations, team collaboration features like whisper messaging, customer notes, and Knowledge Base setup for personalized support. Agents can also handle inbound/outbound calls. The platform offers optional dedicated Virtual Assistant services ($7/hour) for additional business tasks. Core software is 100% free with unlimited agents, history, and integrations.

LanguageTool is an AI-powered, multilingual writing assistant and open-source software for spelling, grammar, punctuation, style, tonality, and repetition checking. It supports 30+ languages, offers advanced KI-powered rephrasing, personal and team style guides, the rigorous mode for professional texts, unlimited character limits in premium, personal dictionary, and is available as a web app, browser extensions, API, desktop apps, and plugins for office suites like LibreOffice, Microsoft Word, Google Docs, and Slack. DSGVO-compliant with servers in Germany and the EU.