Dialpad (2026)

Dialpad is The AI-powered communications and contact center platform. Dialpad is an AI-powered, cloud-based business communications and contact center platform that unifies voice, video meetings, messaging, and customer engagement in one place. Built on its proprietary DialpadGPT and native agentic AI, it delivers real-time transcription and summaries, speech coaching, analytics, quality monitoring, and automation across UCaaS and CCaaS. Dialpad’s AI-native infrastructure supports autonomous and assisted agents, context-aware workflows and handoffs, and integrations with popular productivity and CRM tools to drive measurable gains in productivity, customer experience, and operational efficiency. Available on Web App, Desktop App, Mobile App and 2 more platforms, Dialpad is designed to enhance productivity and deliver professional-grade conversational ai capabilities.

Dialpad offers Subscription, Enterprise, Contact for Pricing pricing options. Dialpad Connect (Standard) from $15/user/month, Pro $25/user/month, Enterprise contact for pricing; Dialpad Support from $80/user/month to $150/user/month; Dialpad Sell from $39/user/month to $150/use... Current estimates suggest pricing from $15 – $150 / month. Pricing is designed to scale with your needs, from individual users to enterprise teams. For the most current pricing details and plan comparisons, visit the official Dialpad pricing page or contact their sales team for custom enterprise quotes.

Dialpad takes data privacy seriously and implements industry-standard security measures. Data is hosted in Global, providing transparency about where your information resides. For comprehensive details about data handling, encryption, and privacy practices, review their official privacy policy. Security and compliance are continuously updated to meet evolving industry standards.

Dialpad is available on Web App, Desktop App, Mobile App, Plugin/Integration, API. The web application provides full functionality directly in your browser without requiring downloads. Mobile apps enable you to work on-the-go with synchronized data across devices. API access allows developers to integrate Dialpad capabilities directly into their own applications and workflows. This multi-platform approach ensures you can use Dialpad wherever and however you work best.

Dialpad accepts Voice, video, text messages as input formats, making it compatible with your existing files and workflows. Output is delivered in Transcribed text, call analytics, call recordings, ensuring compatibility with downstream tools and platforms. This format flexibility allows seamless integration into diverse tech stacks and creative pipelines. Whether you're importing data, exporting results, or chaining multiple tools together, Dialpad handles format conversions efficiently without manual intervention.

Dialpad is developed and maintained by Dialpad, based in United States. Most recently updated in December 2025, the platform remains actively maintained with regular feature releases and bug fixes. This ongoing commitment ensures Dialpad stays competitive and aligned with industry best practices.

Dialpad is freely available to everyone without registration requirements. You can start using the platform immediately without going through lengthy approval processes.

Dialpad uses Seats, Pay-as-You-Go as billing metrics. Seat-based pricing charges per user, making it straightforward for team collaboration scenarios. This usage model ensures you only pay for what you actually use, avoiding unnecessary overhead costs for features you don't need.

Dialpad supports Cloud deployment configurations. Cloud-hosted options provide instant scalability without infrastructure management overhead. Choose the deployment model that best aligns with your technical requirements, security constraints, and operational preferences.

Dialpad is primarily designed for Business Executives, Entrepreneurs, Customer Service and Human Resources Professionals. Professionals in conversational ai find it invaluable for streamlining their daily tasks. Whether you need automation, creative assistance, data analysis, or communication support, Dialpad provides valuable capabilities for multiple use cases and skill levels.

Yes! Dialpad offers video tutorials including "Dialpad 101 | Tour the App" to help you get started quickly and master key features. Video content provides step-by-step walkthroughs that complement written documentation, making it easier to visualize workflows and understand best practices. These tutorials cover everything from basic setup to advanced techniques, ensuring users of all skill levels can leverage the platform effectively. Visual learning materials are particularly helpful for onboarding new team members or exploring complex features that benefit from demonstration.

Yes, Dialpad provides SDK support for JavaScript/TypeScript, Python. This enables developers to integrate the tool's capabilities into custom applications.

Dialpad is actively maintained with regular updates to improve features, security, and performance. Dialpad continuously develops the platform based on user feedback and industry advancements. Updates typically include new AI capabilities, interface improvements, bug fixes, and security patches. Comprehensive API documentation is kept current with each release, making it easy for developers to leverage new features. Staying up-to-date ensures you benefit from the latest AI advancements and best practices in conversational ai.

Dialpad has received 3 user reviews with an average rating of 4.0 out of 5 stars. This solid rating indicates the tool meets or exceeds most users' expectations across various use cases. Additionally, Dialpad has received 26 favorites from the community, indicating strong interest and recommendation. Reading detailed reviews helps you understand real-world performance, common use cases, and potential limitations before committing to the platform.

Yes, Dialpad's listing was last verified within the past quarter by our editorial team. We regularly review and update tool information to maintain accuracy. Our verification process checks pricing accuracy, feature availability, platform support, and official links. If you notice outdated information, you can submit corrections through our community contribution system to help keep the directory current and reliable for all users.

Dialpad distinguishes itself in the Conversational AI category through its comprehensive feature set and professional-grade capabilities. Multi-platform support across 5 platforms provides flexibility that single-platform alternatives lack. When evaluating options, consider your specific requirements around pricing, features, integrations, and compliance to determine the best fit for your use case.

The learning curve for Dialpad varies depending on your experience level and use case complexity. Video tutorials offer visual guidance that accelerates the onboarding process. Comprehensive API documentation supports developers who need to integrate the tool programmatically. Most users report becoming productive within a few days depending on their background. Dialpad balances powerful capabilities with intuitive interfaces to minimize the time from signup to value delivery.

Dialpad was most recently updated in December 2025, demonstrating active ongoing development. Dialpad maintains a development roadmap informed by user feedback and market trends. Regular updates typically include performance optimizations, bug fixes, security patches, and new capabilities that expand the tool's functionality. This frequent update cadence ensures the platform stays current with rapidly evolving AI technologies.

Dialpad provides multiple support channels to help users succeed. Comprehensive API documentation covers technical integration details, code examples, and troubleshooting guides. Privacy policy documentation explains data handling practices and compliance measures. Video tutorials demonstrate features visually for different learning preferences. Dialpad typically offers additional support through email, chat, or ticketing systems depending on your plan. The combination of self-service resources and direct support channels ensures you can resolve issues quickly and maximize your investment in the platform.

When evaluating Dialpad for long-term use, consider several indicators: Development by Dialpad provides organizational backing and accountability. Growing community interest indicates positive momentum. High user satisfaction ratings suggest the platform delivers on its promises. Recent updates demonstrate active maintenance and feature development. Consider your specific requirements, budget constraints, and risk tolerance when making long-term platform commitments.